Account Verification (KYC)
You don't need to complete KYC immediately upon registering with joyanine. However, it becomes mandatory in any of the following situations:
When KYC is required:
– Before making a large withdrawal for the first time (typically ৳20,000 or more)
– When the system automatically prompts you for verification
– If your account is flagged for a security review
– When being upgraded to VIP status
Required documents:
1. Proof of identity (any one of the following): National ID (NID), passport, or driving licence. Documents must be clearly photographed and must not be expired.
2. Proof of address (optional, required in certain cases): Electricity or gas bill, or bank statement — must have been issued within the last 3 months.
3. Selfie: A clear selfie holding your ID document.
How to submit KYC:
Account → Profile → Verify Identity → Upload a photo of your document
How long verification takes:
Verification is usually completed within 24–48 business hours. If there are any issues, you will be notified by email or live chat.
Why KYC is required:
joyanine conducts KYC to comply with international Anti-Money Laundering (AML) laws and Know Your Customer policies. It also helps protect your account — preventing anyone from committing fraud using your identity.
Need help? Help Centerto get in touch.
When KYC is required:
– Before making a large withdrawal for the first time (typically ৳20,000 or more)
– When the system automatically prompts you for verification
– If your account is flagged for a security review
– When being upgraded to VIP status
Required documents:
1. Proof of identity (any one of the following): National ID (NID), passport, or driving licence. Documents must be clearly photographed and must not be expired.
2. Proof of address (optional, required in certain cases): Electricity or gas bill, or bank statement — must have been issued within the last 3 months.
3. Selfie: A clear selfie holding your ID document.
How to submit KYC:
Account → Profile → Verify Identity → Upload a photo of your document
How long verification takes:
Verification is usually completed within 24–48 business hours. If there are any issues, you will be notified by email or live chat.
Why KYC is required:
joyanine conducts KYC to comply with international Anti-Money Laundering (AML) laws and Know Your Customer policies. It also helps protect your account — preventing anyone from committing fraud using your identity.
Need help? Help Centerto get in touch.
Betting History & Transactions
Once logged in to joyanine, all types of history are available inside your account, organized into separate sections.
How to view your betting history:
Account → My Bets (or Bet History)
Here you'll find:
– Full details of each bet, including date and time
– Stake amount & odds
– Match result & bet outcome (win / loss / void / pending)
– Amount received on a win
Deposit & withdrawal history:
Account → Transactions (or Payment History)
Here you'll find:
– Date, amount, and method for every deposit and withdrawal
– Transaction status: Completed, Pending, or Failed
– Reference number (useful when raising a complaint with support)
Filter Options:
You can filter your history by date range, sport type, or transaction type.
How far back can you view your history:
Up to 12 months of history is available directly. If you need older records, Help Center– Submit your request.
CSV / PDF Download:
You can also download a detailed transaction history for any specific period from the Transactions page as a PDF or CSV file.
How to view your betting history:
Account → My Bets (or Bet History)
Here you'll find:
– Full details of each bet, including date and time
– Stake amount & odds
– Match result & bet outcome (win / loss / void / pending)
– Amount received on a win
Deposit & withdrawal history:
Account → Transactions (or Payment History)
Here you'll find:
– Date, amount, and method for every deposit and withdrawal
– Transaction status: Completed, Pending, or Failed
– Reference number (useful when raising a complaint with support)
Filter Options:
You can filter your history by date range, sport type, or transaction type.
How far back can you view your history:
Up to 12 months of history is available directly. If you need older records, Help Center– Submit your request.
CSV / PDF Download:
You can also download a detailed transaction history for any specific period from the Transactions page as a PDF or CSV file.
Password Recovery
Forgetting your password happens to everyone. Resetting it on joyanine is straightforward and takes under 2 minutes.
Step-by-step password reset:
1. Go to the joyanine login page → Click the "Forgot Password?" link
2. Enter your registered mobile number or email address
3. An OTP will be sent to that number or email (typically within 30 seconds)
4. Enter the OTP and set your new password
5. Log in with your new password — you're all set.
What to do if you don't receive the OTP:
– Check your mobile network connection
– Check the spam folder in your email
– Wait 2 minutes, then click "Resend"
If your mobile number has changed:
If you no longer have access to your old number, contact joyanine directly via live chat or support email. Your identity will be verified, and your number and password will be updated accordingly.
What your new password should look like:
Use at least 8 characters, combining uppercase and lowercase letters with numbers. Never reuse this password on other websites.
To avoid forgetting in the future:
Enable Two-Factor Authentication (2FA). Even if you forget your password, you can still log in securely with an OTP – and your account stays better protected.
Step-by-step password reset:
1. Go to the joyanine login page → Click the "Forgot Password?" link
2. Enter your registered mobile number or email address
3. An OTP will be sent to that number or email (typically within 30 seconds)
4. Enter the OTP and set your new password
5. Log in with your new password — you're all set.
What to do if you don't receive the OTP:
– Check your mobile network connection
– Check the spam folder in your email
– Wait 2 minutes, then click "Resend"
If your mobile number has changed:
If you no longer have access to your old number, contact joyanine directly via live chat or support email. Your identity will be verified, and your number and password will be updated accordingly.
What your new password should look like:
Use at least 8 characters, combining uppercase and lowercase letters with numbers. Never reuse this password on other websites.
To avoid forgetting in the future:
Enable Two-Factor Authentication (2FA). Even if you forget your password, you can still log in securely with an OTP – and your account stays better protected.
Age Requirements & Minor Protection
No. joyanine is strictly an 18+ platform. No one under the age of 18 is permitted to open an account or place bets on joyanine — this is an unwavering policy.
Age Verification Process:
– Providing your date of birth during registration is mandatory
– The system automatically blocks registration if the user is under 18
– During KYC, your age is verified a second time using your National ID
– Accounts flagged as suspicious may be asked for additional verification immediately
What happens if someone provides a false age:
Registering with false information is a violation of joyanine's terms. If your actual age is discovered, your account will be closed immediately and all transactions will be voided.
For Parents:
If you suspect a family member is using joyanine without your knowledge, contact us at support@joyanine.click. We'll investigate and take action promptly. Using parental control software on your child's device is also strongly recommended.
Why 18+ is mandatory:
joyanine believes betting is an adult entertainment activity. Its effects on a developing mind can be harmful, which is why there's no compromise on this policy. To learn more, Responsible Gaming View page.
Age Verification Process:
– Providing your date of birth during registration is mandatory
– The system automatically blocks registration if the user is under 18
– During KYC, your age is verified a second time using your National ID
– Accounts flagged as suspicious may be asked for additional verification immediately
What happens if someone provides a false age:
Registering with false information is a violation of joyanine's terms. If your actual age is discovered, your account will be closed immediately and all transactions will be voided.
For Parents:
If you suspect a family member is using joyanine without your knowledge, contact us at support@joyanine.click. We'll investigate and take action promptly. Using parental control software on your child's device is also strongly recommended.
Why 18+ is mandatory:
joyanine believes betting is an adult entertainment activity. Its effects on a developing mind can be harmful, which is why there's no compromise on this policy. To learn more, Responsible Gaming View page.
Live Scores & Live Streaming
Logged-in joyanine members can watch live scores and selected match streams directly on the platform.
Where to find live scores:
After logging in, head to the "Live" or "Ongoing Matches" section on the main page to see real-time scores for all active matches. For cricket, ball-by-ball updates, wickets, and run rates are all displayed live.
Score update frequency:
joyanine's live score data is typically updated within 5–15 seconds. Live betting odds refresh at the same rate.
Live Streaming:
joyanine offers Live Streaming for select matches. To access this feature:
– You must be logged in to your joyanine account
– You may need to have an active balance or a recent bet on that match
– A "Live Stream" or "Watch Live" button will appear on the match page
Which sports have live streaming:
Live streaming is available for cricket, football, tennis, badminton, and select esports matches. Where streaming isn't available, live scores and animated match visualizations are always provided.
Live scores on mobile:
With push notifications enabled on the joyanine app, you'll get instant alerts for wickets, goals, and match results — no need to open the app to check the score.
For more information Sports Betting or Analytics View page.
Where to find live scores:
After logging in, head to the "Live" or "Ongoing Matches" section on the main page to see real-time scores for all active matches. For cricket, ball-by-ball updates, wickets, and run rates are all displayed live.
Score update frequency:
joyanine's live score data is typically updated within 5–15 seconds. Live betting odds refresh at the same rate.
Live Streaming:
joyanine offers Live Streaming for select matches. To access this feature:
– You must be logged in to your joyanine account
– You may need to have an active balance or a recent bet on that match
– A "Live Stream" or "Watch Live" button will appear on the match page
Which sports have live streaming:
Live streaming is available for cricket, football, tennis, badminton, and select esports matches. Where streaming isn't available, live scores and animated match visualizations are always provided.
Live scores on mobile:
With push notifications enabled on the joyanine app, you'll get instant alerts for wickets, goals, and match results — no need to open the app to check the score.
For more information Sports Betting or Analytics View page.
Account Closure & Suspension
joyanine allows you to either temporarily pause or permanently close your account – both options are available as part of responsible betting.
Option 1: Cooling-Off Period (Temporary Break)
Pause your betting for anywhere between 24 hours and 30 days. Your account will not be deleted and your balance will remain intact.
How to: Account → Settings → Responsible Gaming → Take a Break → Select duration → Confirm.
Option 2: Self-Exclusion (Long-Term Break)
Fully lock your account for anywhere between 6 months and 5 years. During this period, you will not be able to log in, place bets, or make deposits.
How to: Account → Settings → Responsible Gaming → Self-Exclusion → Choose duration → Confirm.
Option 3: Permanent Account Closure
To permanently delete your account, email support@joyanine.click or let us know via live chat. Any remaining balance must be withdrawn or cleared to zero before the account is closed.
Important:
– Once self-exclusion begins, it cannot be cancelled before the period ends
– While self-excluded, you will stop receiving bonus and promotional messages from joyanine
– Any remaining balance after account closure will be refunded through the designated method
Learn More Responsible Gaming View page.
Option 1: Cooling-Off Period (Temporary Break)
Pause your betting for anywhere between 24 hours and 30 days. Your account will not be deleted and your balance will remain intact.
How to: Account → Settings → Responsible Gaming → Take a Break → Select duration → Confirm.
Option 2: Self-Exclusion (Long-Term Break)
Fully lock your account for anywhere between 6 months and 5 years. During this period, you will not be able to log in, place bets, or make deposits.
How to: Account → Settings → Responsible Gaming → Self-Exclusion → Choose duration → Confirm.
Option 3: Permanent Account Closure
To permanently delete your account, email support@joyanine.click or let us know via live chat. Any remaining balance must be withdrawn or cleared to zero before the account is closed.
Important:
– Once self-exclusion begins, it cannot be cancelled before the period ends
– While self-excluded, you will stop receiving bonus and promotional messages from joyanine
– Any remaining balance after account closure will be refunded through the designated method
Learn More Responsible Gaming View page.
Welcome Bonus
joyanine's welcome bonus is a 100% match on your first deposit. Deposit ৳2,000 and get another ৳2,000 in bonus funds, up to a maximum of ৳10,000.
Steps to Claim Your Bonus:
1. Create a new account on joyanine (Register)
2. Make your first deposit after registration – minimum ৳500
3. Check that a bonus offer is selected at the time of deposit (this is usually applied automatically)
4. Once the deposit is complete, the bonus amount is automatically credited to your account
How much bonus you'll receive:
– Deposit ৳500 → Receive ৳500 bonus (total ৳1,000)
– Deposit ৳5,000 → Get ৳5,000 bonus (Total ৳10,000)
– Even if you deposit ৳15,000, the maximum bonus is ৳10,000 (as the bonus cap is ৳10,000)
Can the bonus be withdrawn directly:
No, bonuses cannot be withdrawn directly. You must meet the specified wagering requirements first. Typically, once you have wagered 10–15 times the bonus amount, the bonus balance becomes withdrawable.
Bonus validity period:
Wagering must generally be completed within 30 days of registration. Any unused bonus remaining after the deadline will be forfeited.
What to do if you don't receive your bonus:
If your bonus isn't showing after a deposit, contact Live Chat. Share your deposit reference number and amount – it'll be sorted out right away.
For full terms and conditions Bonus View page.
Steps to Claim Your Bonus:
1. Create a new account on joyanine (Register)
2. Make your first deposit after registration – minimum ৳500
3. Check that a bonus offer is selected at the time of deposit (this is usually applied automatically)
4. Once the deposit is complete, the bonus amount is automatically credited to your account
How much bonus you'll receive:
– Deposit ৳500 → Receive ৳500 bonus (total ৳1,000)
– Deposit ৳5,000 → Get ৳5,000 bonus (Total ৳10,000)
– Even if you deposit ৳15,000, the maximum bonus is ৳10,000 (as the bonus cap is ৳10,000)
Can the bonus be withdrawn directly:
No, bonuses cannot be withdrawn directly. You must meet the specified wagering requirements first. Typically, once you have wagered 10–15 times the bonus amount, the bonus balance becomes withdrawable.
Bonus validity period:
Wagering must generally be completed within 30 days of registration. Any unused bonus remaining after the deadline will be forfeited.
What to do if you don't receive your bonus:
If your bonus isn't showing after a deposit, contact Live Chat. Share your deposit reference number and amount – it'll be sorted out right away.
For full terms and conditions Bonus View page.